![]() However, the contributor who first reported this problem replied that he did not use any accessories including the hard shell case, so it is unknown whether the hard shell case is the root cause of the cracked screen. This is because even though Apple officially sells a hard shell case, it is speculated that using it will cause the screen to crack because heat will not be dissipated from the aluminum exterior and will be trapped. According to one reply, this problem is a design problem, and there are similar reports on the online bulletin board Reddit.Īnother user, who was told by an Apple Store clerk, ``Please close your MacBook more gently because the Retina display is fragile,'' said with a picture of the MacBook Air M1 with a cracked screen, ``I'm sorry, but that part is It's a lie, they probably know there's a manufacturing defect and don't want to pay for it.'Īccording to the 'Most Helpful Answer ' answer, Apple engineers weren't aware of the problem, but read the post and said, 'We recommend using a storage sleeve instead of a hardshell case. 'I'm angry that Apple doesn't trust customers more than repair costs,' the support community responded to the same situation. However, when the poster asked Apple to repair the MacBook Air, Apple told me that the warranty could not be applied. The crack was just like closing a MacBook Air with two grains of rice left behind, but there was nothing like that on the author's desk, and since closing it after use the night before, the MacBook Nothing happened to the Air. However, when I opened the screen to use the MacBook Air purchased half a year ago from the post, I found two small cracks on the right side of the screen. According to the user, the Mac he used before was able to use it for 10 years without any problems. In May 2021, a MacBook user complained in Apple's support community that his MacBook Air M1 screen cracked for no apparent reason. MacBook Air M1 screen crack for no appar… - Apple Community It has become a hot topic with many comments on the experience of 'my screen cracked for no apparent reason' posted on Apple's support community. 21:00:00 Many voices agree with the complaint that ``the screen of the MacBook Air with M1 has broken for no reason'', and a class action lawsuit is also filed
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